At Handlio, we're committed to clear and helpful communication. Here’s a simple breakdown of how our reminder service works on WhatsApp and what you can expect from us.
When you send your first message to our WhatsApp number, you are actively opting in to receive messages from Handlio. This initial contact gives us permission to reply to you and help you set up reminders.
WhatsApp has a policy called the "24-hour customer service window." This means that after you send us a message, we have 24 hours to reply freely. We use this time to confirm your reminder details and answer any questions you have.
What if your reminder is set for a time outside that 24-hour window (like next week)? To send these reminders, WhatsApp requires businesses like ours to use pre-approved "message templates."
These templates are simple, transactional messages that have been reviewed by WhatsApp. For example, a reminder message might look like: "Reminder: [Your task here]". This ensures you only receive the messages you asked for and protects you from spam.
You are always in control. To stop receiving all messages from Handlio, you can simply reply with the word "STOP". To restart the service, just send us another message like "START" or set a new reminder. You can also block the contact at any time directly within WhatsApp.
